2021-02-16
I called and talked to Nick in customer service at iSpring while I was shopping for a water filtration system. Nick was very helpful. He answered my multitude of questions about filter cartridges, the different options iSpring offers, and about iSpring's anti-scaler. Nick is also very knowledgeable about all of iSpring's products. Nick even pointed me in the direction of a local resource for water testing when I voiced some of my concerns about our well water. One of the main reasons that I chose to go with iSpring is Nick's availability on the phone and his quick responses to the emails that I sent him (with yet more questions). I ended up buying the WGB32B-KS filter, WSP50ARB sediment trap, and the WDS-150 anti-scaler. I knew the installation was not for novices. This isn't my first water system, so I knew that it was going to take a bit of work. From a "handyman" perspective, I felt that the install was fairly easy. I read a few reviews prior to purchasing that some folks had problems with the fittings not sealing in the unit. I'm not sure what they did, but I used Teflon tape and a little bit of pipe sealer, and haven't had any problems. No leaks. On a not-so-positive note, when I got ready for the install, I unboxed the cartridge only to find that it was damaged. I sent a picture to Nick and he responded in less than 24 hours that iSpring will replace it under warranty. It's already on its way. I have nothing but good things to say about the customer service received so far. Once the replacement cartridge arrives and I have had time to notice results, I will update this review.
