2018-04-10
Our citys water is good but were slowly becoming surrounded by oil fracking sites so I don't like the idea of drinking straight from the tap. 'Im not sure this filters equipped to handle whatever chemicals may become present from fracking but it's got to be better than nothing. When I opened the package I was surprised by how substantial it felt. It's clearly very well made and makes you feel like you've spent your $300 very wisely. It feels like a commercial-grade product. Sadly, the tank came with damage - dents and scrapes. I called iSprings customer service and was happy to have my call directly answered by a human being. She was friendly and shipped me a new tank within 4 days. I'm a relatively handy guy and the installation was pretty easy. But...the unit sprung 3 or 4 leaks as soon as I ran water to it. It was leaking from every hose I attached during installation. I called for help and was told to mark a 1/2 inch line and to make sure to push the hoses in at least that far. This requires a little more force than I was led to believe from watching their installation video (i.e., the guy in the video makes pushing the hoses into the valves look effortless). Once I got the hoses in 1/2 inch deep the unit stopped leaking. About 4 hours later, after continuing the start-up instructions which involved cycling water through the system twice, I was pleased with the taste of the water; its very good. I recommend this product.